This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

Gravity Forms – Help Scout Docs Search Field

Description

Add a Help Scout Docs search field to your Gravity Forms form. Used on the Easy Digital Downloads ticket submission page.

This plugin requires Gravity Forms and a Help Scout account.

See the Installation tab for instructions on configuring the plugin.

Find a bug? Have a suggestion? Let us know on GitHub!

Installation

  1. The Help Scout Docs Search Field plugin requires the Help Scout Docs sub-domain to be set. Define it using the HELPSCOUT_DOCS_SUBDOMAIN constant, or set it using the gf_helpscout_docs_subdomain filter. You can find it in Help Scout under “Manage” > “Docs” > “Site Settings” > “Sub-domain”.

    define( ‘HELPSCOUT_DOCS_SUBDOMAIN’, ‘Your sub-domain here’ );

  2. Add a text field to your Gravity Forms form, then add helpscout-docs to the “Custom CSS Class” setting (in the field’s Appearance tab).

  3. Optionally, use the GF_HELPSCOUT_DOCS_COLLECTIONS constant to specify the collection IDs the plugin should search in. Example:

    define( ‘GF_HELPSCOUT_DOCS_COLLECTIONS’, ‘538f1914e4b034fd486247ce:548f192ae4b07d03cb25288e:5488f10de4bs2c8d3cacdf29’ );

Reviews

يوليوز 18, 2018
Leaves some place for improvement, but a great help for anyone who delivers support with Gravity Forms and Help Scout.
أكتوبر 6, 2017
Works just as described. Prefer this simple method rather than relying on HelpScout's Beacon. Thanks guys!
Read all 2 reviews

Contributors & Developers

“Gravity Forms – Help Scout Docs Search Field” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

= 3.0.2, July 7, 2016

  • Fix: Next page shown before search results are added to the page
  • Fix: Search could be bypassed by entering enter key
  • Tweak: Plugin now loaded on plugins_loaded
  • Tweak: Added JS browser events
  • Tweak: Added a loading icon when search is processing

3.0.1, June 28, 2016

  • Fixed: Search no longer worked when clicking “back” on an AJAX form with multiple pages

3.0, June 28, 2016

  • No longer requires a Help Scout API key
  • Now requires setting your Help Scout Docs sub-domain by using the HELPSCOUT_DOCS_SUBDOMAIN constant or gf_helpscout_docs_subdomain filter. Find your sub-domain in Help Scout under “Manage” > “Docs” > “Site Settings” > “Sub-domain”.

2.1, June 28, 2016

  • First offical release of the plugin after being in private use for many months!