Dialogue for WooCommerce

Description

Dialogue helps shoppers find the right product and buy more:

• AI shopping assistant that answers questions about your products, sizes, shipping and policies, and shows matching products with real colors and images.
• Product recommendation widgets (similar items, complete the look, bundles) on product, category and cart pages.
• Shoppable Reels from your Instagram and TikTok.
• A/B tests so you can see what actually sells more.

This plugin connects your WooCommerce store to your Dialogue account:

1. Go to WooCommerce → Dialogue and click Connect to Dialogue.
2. Log in to Dialogue (or create an account) and choose your plan.
3. Approve read-only access on WooCommerce’s own screen.
4. Back in WordPress you see Connected. Dialogue appears on your store, your products are imported and kept in sync, and paid orders are counted in your Dialogue results.

What the plugin does

• Loads the Dialogue script on your storefront (without slowing the page down) and tells it what page the shopper is on.
• Lets Dialogue read your products, variations, categories, prices, stock and images, using a read-only WooCommerce API key that you approve.
• Tells Dialogue about product changes within about a minute, so prices and stock stay correct.
• Sends paid orders to Dialogue in the background so you can see the sales Dialogue helped with. Checkout never waits for Dialogue and never fails because of it.
• In your Dialogue dashboard you can choose which store fields, attributes and custom fields fill each product detail, which attribute is the color, where swatches come from (swatch plugins, variation images or color names) and which images to show.

External services

This plugin connects to the Dialogue service by Dialogue (https://nowdialogue.com). It only works with a Dialogue account. Terms of Service · Privacy Policy.

• https://plugin.nowdialogue.com (or https://dashboard.nowdialogue.com while the first can’t be reached): connecting the store, product change notices (product ids only) and paid-order events, described under Privacy.
• https://dashboard.nowdialogue.com: the page where you log in, choose a plan and manage Dialogue.
• https://cdn.nowdialogue.com: the storefront script, loaded in your shoppers’ browsers.
• Card payments for your Dialogue plan are handled by Stripe on Dialogue’s side; the plugin never sees card details.

Privacy

What the plugin sends to Dialogue

• When you connect: your site address, store name, WordPress REST API address, currency, language, time zone and the WordPress, WooCommerce and plugin versions. WooCommerce then sends Dialogue a read-only API key that you approve.
• When a product changes: only the ids of the changed or deleted products. Dialogue then reads those products (names, descriptions, prices, stock, attributes, categories, tags, brands, images) through the read-only key.
• When an order is paid: order id and number, status, totals (total, subtotal, discount, shipping, tax), currency, coupon codes, creation and payment dates, how it was placed (checkout or block checkout), and for each product bought: product and variation id, SKU, name, quantity and price. It also sends the random Dialogue visitor id and session id from the shopper’s cookies, and whether the order was placed on a phone or a computer.
• Never sent by the plugin: customer names, email addresses, phone numbers, billing or shipping addresses, IP addresses, browser details or card details.
• The storefront script runs in the shopper’s browser and talks to Dialogue directly (to show the assistant and recommendations and to count views and clicks). As with any web service, Dialogue receives the browser’s IP address and user agent with those requests; see Dialogue’s privacy policy.

Cookies

Dialogue’s storefront script sets first-party cookies dai_v_h (random visitor id, 1 year) and dai_v_s (session, 4 days) to recognise returning visitors and connect orders to Dialogue visits. If your store uses a consent banner that supports the WP Consent API, these cookies are only set after the visitor allows statistics cookies. The plugin adds suggested text to Settings → Privacy → Policy guide.

Stored in WordPress

The connection details and a shared secret (used to sign every request between your store and Dialogue) are kept in your WordPress options. The secret is never shown. Disconnecting or deleting the plugin removes them and the WooCommerce API key.